1. Introduction
Welcome to Flexlyf Commerce Private Limited ("Flexlyf", "Company", "we", "our", or "us").
Flexlyf Commerce Private Limited provides certification support, licensing assistance, product testing coordination, inspection services, trade insurance facilitation, customs compliance, and international trade consultancy services for exporters, importers, manufacturers, logistics companies, and MSMEs.
We are committed to protecting the privacy, confidentiality, and security of personal and business information entrusted to us. This Privacy Policy explains how we collect, use, store, process, and protect information when you visit our website, communicate with us, or engage our services.
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Full Name
- Designation
- Email Address
- Mobile Number
- Telephone Number
- Residential or Business Address
B. Business Information
- Company Name
- GST Number
- IEC Number
- PAN Information
- CIN Details
- Import-Export Documentation
- Product Information
- Manufacturing Details
- Factory Information
C. Certification & Compliance Information
For certification, licensing, testing, inspection, and regulatory services, we may collect:
- Quality manuals
- Standard operating procedures
- Product specifications
- Technical files
- Audit reports
- Test reports
- Registration certificates
- Regulatory filings
- Customs documents
D. Financial Information
- Billing Information
- Payment Records
- Transaction References
- Invoices
E. Website Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Geographic Region
- Pages Visited
- Session Duration
- Referral Sources
3. How We Use Your Information
We use information for legitimate business purposes including:
Service Delivery
- Certification coordination
- Licensing support
- Product testing management
- Inspection scheduling
- Trade compliance consulting
- Insurance facilitation
- Export-import documentation
Customer Support
- Responding to inquiries
- Providing quotations
- Managing customer relationships
- Handling complaints and service requests
Business Operations
- Contract administration
- Invoice generation
- Payment processing
- Internal reporting
- Service improvement
Legal and Regulatory Compliance
- Compliance with Indian laws
- Government filing requirements
- Regulatory audits
- Fraud prevention
- Risk management
Marketing Communications
Subject to applicable laws, we may send service updates, industry alerts, regulatory updates, export-import opportunities, and newsletters. You may unsubscribe at any time.
4. Legal Basis for Processing Information
Flexlyf processes information based on one or more of the following grounds:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Customer consent
- Protection of legal rights and interests
5. Sharing of Information
We do not sell personal information. However, we may share information when necessary with:
- Certification Bodies: Including accredited certification organizations involved in certification issuance.
- Testing Laboratories: Government-approved and accredited laboratories conducting product testing.
- Inspection Agencies: Inspection and verification organizations engaged for client assignments.
- Government Authorities: Such as the DGFT, BIS, FSSAI, APEDA, MPEDA, Customs Authorities, and State Regulatory Authorities.
- Insurance Partners: For marine cargo insurance, credit coverage related services, and trade risk management.
- Technology Service Providers: Including website hosting providers, CRM platforms, cloud storage providers, and payment gateways.
All third parties are expected to maintain strict confidentiality and security standards.
6. International Data Transfers
As Flexlyf supports international trade activities and global certifications, information may occasionally be shared with overseas certification bodies, testing laboratories, inspection agencies, regulatory authorities, or trade partners where required for service delivery. Whenever such transfers occur, reasonable safeguards will be implemented to protect information and ensure confidentiality.
7. Data Security
We maintain administrative, technical, and organizational safeguards to protect information from unauthorized access, disclosure, misuse, loss, alteration, or destruction.
Security measures include password-protected systems, restricted employee access, secure cloud storage, SSL encryption, firewall protection, regular backups, and access monitoring. While we strive to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Confidentiality of Client Information
Flexlyf recognizes that clients may share commercially sensitive information including product formulas, manufacturing processes, technical drawings, export strategies, supplier information, audit findings, and commercial agreements. We treat such information as confidential and use it solely for the purpose of providing requested services.
Our employees, consultants, and service partners are bound by strict confidentiality obligations.
9. Data Retention
We retain information only for as long as necessary to provide services, fulfill contractual obligations, comply with legal requirements, resolve disputes, and maintain business records. Typical retention periods may vary depending on regulatory requirements and service type.
10. Cookies and Analytics
Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, measure website performance, enhance user experience, and support marketing activities. Users may manage cookie preferences through browser settings.
11. Your Rights
Subject to applicable laws, users may request access to personal information, correction of inaccurate information, deletion of information where legally permissible, restriction of processing, or withdrawal of consent. Requests may be submitted using the contact details provided below.
12. Third-Party Websites
Our website may contain links to external websites, government portals, certification bodies, laboratories, and partner organizations. Flexlyf is not responsible for the privacy practices or content of third-party websites.
13. Policy Updates
We may update this Privacy Policy periodically to reflect legal, operational, technological, or business changes. Updated versions will be published on our website with the revised effective date.
14. Contact Information
Flexlyf Commerce Private Limited
Corporate Office:
310, Arjangarh, New Delhi, Delhi, India
Registered Office:
606, Malviya Nagar, Prayagraj, Uttar Pradesh, India - 211003
Email: shobhit@flexlyf.com
Phone: +91 92208 19906
Website: www.flexlyf.com